Outsourcing
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Kent offers Business IT Services (BITS) intricately designed to lower your cost of network ownership, to save you money, to increase your company’s communication and morale, and to help you produce more revenue.
ManageWatch is an outsourced Business IT Systems (BITS) process for companies that do not want to operate their own Business IT Systems (BITS). With ManageWatch, companies leverage economies of scale, utilize best practice network management techniques and transfer technology ownership to us; allowing you to focus on making more money with your business capabilities.
ManageWatch is an outsourced business IT suite of monitoring and management engineering tools and processes. With ManageWatch in place, you have a dedicated IT organization that delivers both on-site and outsourced network monitoring and management of your Business IT Systems (BITS).
Customer value includes:
- Reduces IT cost and improves shareholder value
- Provides the flexibility to transition and transform to the next generation of infrastructure and applications
- Allows the company to focus on there core capabilities
- Improves company communication and cooperation
- Gains access to industry, business and technology experts
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Try our Business IT cost-of-ownership ROI calculator
Learn more about ManageWatch, take the tour
How it all works and keeps Kent plugged into your network:
Services provided:
- Remote monitoring and management by Kent’s network operations centers
- Proactive Network Management for Servers and Desktops provides ultimate protection to keep critical Servers, workstations and users operational.
- Telephone, email and instant messaging technical support
- Priority access to network engineering available 7/24 for notifications and escalation
- Administrative access to ManageWatch reporting and ticketing system
- Emergency support at a discounted rate
- Remote PC Control
Proactive Network Management Services include the following:
- Preventive server maintenance
- Security Patch Management - SQL Server, Exchange, IIS, OS
- Virus Definition Management
- Backup Management
- Hotfix /Service Pack Management
- ISP Connection support
- Service Monitoring and notification
- General server and user administration
- Printer support
- System Log Monitoring
- Virus Protection Management
- Application Deployment
- Application Addition and Change Notification
- Hardware Change Notification
- Security Log Monitoring
- Application Log Monitoring
- Security Log Monitoring
- End User Remote Control
- Application Deployment (customizable)
- Network Documentation
- Software Compliance
- Firmware Management
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- Upgrade planning and management
- Event log Monitoring
- Daily System Audits
- Trouble ticketing reporting and status
- Preventive workstation maintenance
- End User Support Portal
- End user remedial support
- PC Configuration and Maintenance
- Monthly Management Reports
- Spyware Removal and management
- Custom Mgmt Scripts (defrag, etc…)
- Asset Inventory and Management of PC Systems
- Report Generation
- Remote Management
- Automated Alert Escalation and Repair
- Desktop Policy Enforcement
- Backup and Disaster Recovery
- Purchasing recommendations
- Asset Management
- And many other tasks specific to your network configuration
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ManageWatch is an outsourced business IT suite of monitoring and management engineering tools and processes. ManageWatch modules include:
MonitorIT is a 24x7 remote network performance monitoring tool. MonitorIT allows Kent to monitor, inspect and correct network problems as they are detected, possibly without your users ever being aware of them. Our goal is to keep your network operational so you stay profitable.
ManageIT is a comprehensive integrated IT application for managing your Business IT System (BITS) With sophisticated Patch Management, Software Deployment, Monitoring, Help Desk, Remote Desktop Management, Computer Inventory, Audit and Reporting features, ManageIT automates day to day IT tasks, including ongoing maintenance and operations of the backup systems in place. With ManageIT You can be confident that your network is up-to-date with the latest security fixes, patches and spy ware.
From simple single location networks to complex multi-location networks with layered firewalls, NAT, local and remote servers and desktops with notebooks in the field, ManageIT keeps your network running smoothly, efficiently and effective. ManageIT is perfect for busy company managers who want to reduce technical complexity, increase productivity, and watch the bottom.
GuardIT provides proactive security monitoring and maintenance services to minimize security threats. GuardIT uses a managed system that correlates the latest security data with known threats to create monitored alerts to keep your network as safe as possible. GuardIT conducts proactive services to ensure the security solutions are up to date, operating effectively and that no new security issues have risen. Our goal is to keep your network free of malicious and problematic virus and attacks that cost you network down time and money.
HelpIT is a web enabled fully integrated help desk application that PC users utilize to enter trouble tickets, request assistance or support, as well as allow company management to check up to the minute network status. HelpIT also provides detail reporting of events and trends. HelpIT is perfect for companies that don’t have a helpdesk or want to easily request dependable and reliable network services. HelpIT saves you money by allowing you to track IT service request and network performance trending and reporting.
Customer value includes:
- Reduces IT cost and improves shareholder value
- Provides the flexibility to transition and transform to the next generation of infrastructure and applications
- Allows the company to focus on there core capabilities
- Improves company communication and cooperation
- Gains access to industry, business and technology experts
Get a ManageWatch Price Estimate now
Try our Business IT cost-of-ownership ROI calculator
Learn more about ManageWatch, take the tour
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